Refunds are governed primarily by the fare rules of the airline from which your ticket was purchased. Amazing Travels Inc will facilitate refund requests on your behalf but cannot guarantee refunds for non-refundable fares. Our service fees are non-refundable in all circumstances.
1. Refund Eligibility
Your eligibility for a refund depends on:
- The fare type purchased (refundable vs. non-refundable)
- The airline's specific fare rules and cancellation policies
- The timing of the cancellation relative to the departure date
- Whether the cancellation was initiated by you or the airline
Refundable fares generally allow cancellation for a full or partial refund, subject to applicable airline cancellation fees. Non-refundable fares typically do not qualify for a cash refund but may qualify for travel credits (at the airline's discretion).
2. Refund Scenarios
| Scenario | Refund Outcome |
|---|---|
| Refundable Fare – Cancelled 7+ Days Before Departure | Full refund of airline fare. Service fee non-refundable. |
| Refundable Fare – Cancelled Within 7 Days of Departure | Refund subject to airline cancellation fee. Service fee non-refundable. |
| Non-Refundable Fare – Cancelled Anytime | No refund for airline fare. Travel credit may be issued (airline-dependent). Service fee non-refundable. |
| Airline-Initiated Cancellation | Full refund of airline fare or rebooking at no additional cost. Service fee may be waived at our discretion. |
| Flight Schedule Change (Major, 4+ Hours) | Option for full refund or rebooking at no charge. Contact us to process. |
| No-Show (Failure to Board) | No refund. Remaining unused segments may be forfeited under airline rules. |
3. Service Fees
Amazing Travels Inc service fees are charged for booking assistance and are non-refundable in all circumstances, including:
- Voluntary cancellations by the traveler
- Airline-initiated cancellations or schedule changes
- No-shows or missed flights
- Refusal of boarding by the airline
Service fees will be clearly disclosed before you complete any booking or modification.
4. How to Request a Refund
To request a refund, please contact our customer support team:
- 📞 Phone: (888) 651-9845 — Available 24/7
- 📧 Email: info@amazingtravelsinc.com
Please have your booking reference number, passenger names, and reason for cancellation ready when you contact us.
5. Refund Processing Timelines
Once a refund is approved by the airline:
- Credit/Debit Cards: 7–14 business days to appear on your statement
- Airline Travel Credits: Issued within 5–10 business days to your airline account
- Check Refunds: 15–20 business days (where applicable)
Processing times may vary by airline and financial institution. Amazing Travels Inc has no control over airline refund processing times.
6. 24-Hour Cancellation Rule (US DOT)
Under US Department of Transportation regulations, airlines are required to allow passengers to cancel reservations made at least 7 days before departure within 24 hours of purchase for a full refund, regardless of fare type. Amazing Travels Inc will facilitate this process upon request within the applicable timeframe.
7. Force Majeure
In cases of force majeure events (natural disasters, pandemics, war, government travel restrictions), refund eligibility will be determined by airline policies applicable to such events. Amazing Travels Inc will advocate on your behalf but cannot guarantee outcomes beyond the airline's stated policies.
8. Price Match Refunds
If you find the same flight at a lower price within 24 hours of completing your booking through Amazing Travels Inc, we will match the price and refund the difference. Price match claims must be submitted within 24 hours of the original booking. The lower price must be for the identical itinerary (same airline, same flight numbers, same fare class, same dates) on a publicly available booking website.